Find the Answers to Your Questions
What type of customized packaging does your company offer?
We offer custom packaging materials, including boxes, bags, sleeves, inserts, mailers, and shippers.
I would like to order different quantities of different designs from your company. Is this possible?
We can meet your requirements so that you can place orders with different designs and quantities.
Do you guys provide design services? I don't have a design file.
We provide design services for our customers. We usually offer custom designs to customers within 24 to 48 hours.
I have been or am purchasing custom packaging from another company. Can you offer a better price?
We strive to give our customers reasonable rates and discounts. So kindly contact us for the opportunity to get affordable prices and discounts.
What is your return policy?
Our return policy is that if the customer receives a faulty product due to excessive defects, we will be fully committed to reprinting the order. Please remember that there will be no refund, as the client's primary concern is to get the correct product, and we are committed to delivering that.
How many days will it take for the packaging material to arrive at my place?
You will have an approximate estimate of the days it will take for your order to arrive, depending on the processing time of your order. Typically, you can expect 8-10 working days for delivery.
Can I print my own logo or artwork on my packaging?
You can have your logo or artwork printed on your packaging.
I need some custom boxes, but I don't know what size they should be. Can you help me with this matter?
Yes, we can help you out! We can manufacture a customized-sized box for you, considering your product details, design, and quantity.
If we order custom packaging from you, what guarantee do you have that the size and materials will be perfect?
We guarantee that the size and material will be perfect. In addition, we strive to do our best to give you complete satisfaction with custom packaging on all terms.
Do I get a wholesale price?
Yes, you can purchase whatever you are looking for at a wholesale price.
Do I get a discount if I buy in bulk?
Yes, we can offer discounts for bulk purchases. You can visit our bulk order discount page for more details.
Do you charge for design services, or is it free?
We don't charge for design. We design for free.
Will I be charged additional fees if I order?
No, you will not be charged extra if you have placed an order. Once the price has been confirmed, you should not be charged additional processing and delivery fees.
If I don't like the packaging you have made, can I request a refund?
If you are not satisfied with your custom packaging, we will consider your request, but there is no refund option. However, we promise to reprint your order after we review it. The decision to reprint will be made after determining whether the mistake was ours or yours.
How can I pay for the order?
You can use your credit card, debit card, or PayPal to place your order.
Could we get a sample, and is there a fee, or is it free?
We can provide you with a sample, but it will cost a fee.